GDPR Compliance

Last Updated: January 15, 2026

Our Commitment to Data Protection

We recognize the importance of protecting personal data and comply with applicable data protection regulations, including the General Data Protection Regulation where relevant to our European users.

Legal Basis for Processing

We process personal data based on several legal grounds: your consent when you submit inquiry forms, contractual necessity when facilitating artisan connections, legitimate interests in improving our services, and legal obligations we must fulfill.

Data Subject Rights

Under GDPR, you have specific rights regarding your personal data:

• Right to access your personal data and understand how we process it
• Right to rectification of inaccurate or incomplete data
• Right to erasure under certain circumstances
• Right to restrict processing in specific situations
• Right to data portability in machine-readable format
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing relies on consent

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within one month, though complex requests may require additional time.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

If we transfer personal data outside your jurisdiction, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Automated Decision Making

We do not make significant decisions based solely on automated processing of your personal data without human oversight.

Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our designated data protection contact at [email protected].

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable regulations.